Last month, Cecil the lion was hunted down and killed in Zimbabwe by a dentist from Minnesota. Angry nature lovers then hunted down the dentist’s business and attempted to kill it with a combination of protests and vicious reviews.
The media coverage making it seem like Dr. Walter Palmer’s act of violence was extreme, but the hatred demonstrated by the public towards his place of business was exciting but expected. (Example 1) (Example 2)
Based on figures estimated by the ADA (link), this two-dentist office lost about $64,644 over the approximately 17 days that it was closed. (It has since reopened.) That’s just shy of a full year’s income for an full time dental hygienist.
Why do we value small businesses?
Small businesses are valued because they are theoretically responsive to the influence of the customers – of course, that responsiveness is directly related to their distinct vulnerability to changes in public opinion. You don’t expect Comcast to change because you are displeased with their work. You do expect Uncle Joe’s House of Ribs to step up the service if your potatoes arrive at the table cold.
Continue reading Small Business Safari: Vigilante Justice in the Digital Age.
Many years ago when I worked in property management, one of my biggest headaches was responding to tenants’ complaints about their neighbors.
I’d answer the phone and on the other end would be an angry, often sleep-deprived person. Often they would yell. Sometimes they would speak in a firm tone. Occasionally they would cry.
I’d do my best to put myself their position — after years of hearing the same complaints, it was easy to become desensitized. To resolve the call, I would promise to send the offending neighbor a letter instructing them to cease the pattern of disturbance immediately.
A few days later, I’d get a call from person who received the letter. Invariably, this person would deny knowing anything about any disturbances and demand to know who complained. I would explain that in the interest of not starting a blood feud, the most specific term I could use was “a neighbor.” Continue reading Don’t love thy neighbor? 20 head-scratching neighbor complaints as told to a former property manager
You are six years old. Your parents take you to a local Italian restaurant with a kids’ menu. You love their macaroni and cheese. It’s basic and bland and to your little kid taste buds it’s delicious. You go back every couple of months and you get the same thing every time.
One day your mom goes on a health food kick. You return to the restaurant and your mother looks over the menu with her newly opened eyes. The kids’ menu is full of junk! Too high in carbs. Too high in fat. You won’t be eating any of that anymore! The only dish that she sees fit to feed you is the organic fagioli primavera risotto from the adults’ menu.
“I’m sorry,” says the waiter, “but your son is too young for that sort of dish. Most kids can’t handle the strong flavors and textures. We advise young children to order from the kids menu. That way everyone can have a good time and a good meal.”
Your mother isn’t going to stand for that. “That’s discrimination!” she shouts. “You can’t keep someone from ordering a dish just because of their age! You’ll be hearing from my lawyers!” She bundles you up and takes you home.
Continue reading Lawsuits in an Italian restaurant
There are a lot of Internet listings for Chicago apartments. One could spend several lifetimes trying to read them all. Since we have but one lifetime, it seems reasonable that each apartment listing should immediately share the neighborhood, number of bedrooms and baths, and offer a few words honestly describing the apartment.
Well…maybe two out of three ain’t bad.
The agents who write the listings have got the location and bedrooms/baths down cold. It’s the honest description that trips them up. A quick browse of the first 100 apartments listed on Craigslist City of Chicago apartments tells me the following:
8 are spacious.
7 are gorgeous. Continue reading 35 Terms That Should Be Banished From Apartment Ads (and what they really mean)
Last week I posted a short essay about the dangers of using census data out of context. It talked about how renters could be encouraged by the out-of-date median rent rates listed in the American Community Survey to fall for fake listing scams that list apartments at rates far below actual market value.
At the end of that article, I mentioned that I had an alternate usage of those median rent rates that provided some amount of context. Today I’ve done a quick mockup using the data in a better context.
A Word of Caution
I know some readers are very active in the area of fair housing and that the whole area of gentrification is a very sensitive topic. The following should be considered as thought experiment. It is not a full scientific analysis nor should it be used as anything more than a starter example of data usage. Continue reading Which Chicago neighborhoods have forced out the most renters?