Dear RentConfident: Why are my Landlord’s letters so rude?

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Every once in a while we get questions from our readers about the finer details of renting. Some are from tenants, others from landlords, and still others from parents, attorneys and agents. Today we thought we’d answer some of those questions in our first advice column! If you have a question you’d like us to answer in a future installment of Dear RentConfident, leave it in a comment below, or send us a message through our contact form.

Dear RentConfident: We live in a building with property managers who are very sweet to us when we run into them in person. However, every time we make a request of them in person we get a nasty letter from them afterwards telling us that we’re causing harm to their property. I’ve spoken with my neighbors and they’re in agreement with me that the management is totally rude in their letters to us. We have done nothing to violate the terms of our lease. Why are their letters to us so harsh? – The Ink is Bleeding, South Loop Continue reading Dear RentConfident: Why are my Landlord’s letters so rude?

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Published by

Kay Cleaves

Founder and owner of RentConfident. She's the primary developer of the website and research engine code. She's spent over 10 years working in the Chicago rental industry and has assisted with over 1200 leases.

On Routines

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Just a quick piece of advice for you today, as I’m writing this shortly before I head out the door for the holiday weekend.

Most days when I wake up I go through the first hour or so of my day in the same manner. After I feed the cat and do the standard hygiene stuff I spend some time on my computer while I eat breakfast. It’s a very basic routine but I’ve done it nearly every day for years now.

Today I had to rush out the door for a meeting without my normal half hour breakfast and grabbed a bite on the road. It made the whole day feel somewhat off. I’m sure many of you who are on the road for the holidays feel the same way about missing your own individual routines.

For some of you it may not be breakfast at the computer. It may be a quick nap when you get home from work, a yoga routine, a smoke break or an afternoon snack. But most of you do have at least a few minutes of the day when you do something that makes your day feel normal. Before you go apartment hunting it’s important to get a strong picture in your mind of what your routine is. Continue reading On Routines

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Published by

Kay Cleaves

Founder and owner of RentConfident. She's the primary developer of the website and research engine code. She's spent over 10 years working in the Chicago rental industry and has assisted with over 1200 leases.

Low Cost Ways to Secure Your Apartment Before You Travel

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For many renters the Thanksgiving holiday is the first time after move-in they will leave their apartments for an extended period of time. AAA predicts that about 48.7 Million Americans will travel this year for Thanksgiving and usually it’s the renters who do the traveling to visit relatives with bigger budgets and bigger kitchens.

But the Thanksgiving holiday is followed by the biggest shopping day of the year, and not every shopper visits local businesses for their Christmas loot. Burglaries and thefts from cars and homes increase during the holiday season every year due to a combination of absent homeowners and people who include your belongings as their Christmas wish list.

Security is not about turning your home into a fortress. It also doesn’t have to be expensive. It’s about making it less attractive for a thief than other nearby homes. If you’re planning to travel this week or at any point, here are some precautions you should take to help ensure your apartment still has all of its contents when you return. Continue reading Low Cost Ways to Secure Your Apartment Before You Travel

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Published by

Kay Cleaves

Founder and owner of RentConfident. She's the primary developer of the website and research engine code. She's spent over 10 years working in the Chicago rental industry and has assisted with over 1200 leases.

How to Protect the Most Vulnerable in Housing

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This month saw the start of a new era in politics. There are some segments of the population that have interpreted the election results as permission to set aside decades of progress towards persons of color, women, the queer community and other marginalized populations. While most will refrain from explicit hate crimes we must all remain vigilant against increased instances of discrimination in all areas of life, including housing.

There are a lot of people who are angry and frustrated about the current hostile atmosphere in the US. But there is no doubt that many minorities who have tried to find housing would tell you that this sort of attitude has been present all along – it’s just receiving more media coverage in recent weeks.

HUD studies have shown that while explicit denials of rental applicants on the basis of race, gender, marital status, disability or any other illegal discriminatory reason have declined since the 1980s, they’re still very common. Over 10,000 housing discrimination complaints are filed with various agencies across the country every year.

Blacks, Hispanics and Asians pay more in rent, are subject to more stringent background checks, are offered fewer incentives to rent such as two year leases and rent discounts, and are shown fewer units by agents. HUD studies have found that between 20 and 30% of LGBT couples have been denied housing because of their sexual preference. 17% of Black applicants and 20% of Hispanic applicants in paired test studies found evidence of discrimination. The problem goes all the way to the top – the President-Elect was one of those accused of denying housing to Blacks in 1973.

If you are looking to help protect vulnerable populations in this new era of explicit discrimination there are several things you can do.

Note: We’re a Chicago-local company and this list is pretty heavy on Chicago-specific things but there’s definitely plenty of options for folks nationwide, too!

Become a Fair Housing Tester

If you like apartment hunting and want to make a hobby of it, consider volunteering as a fair housing tester. Testers are like secret shoppers for real estate. They visit landlords and agents who are suspected of breaking fair housing law, serving as controls. They report back on the facts of their visits, and authorities compare them against other results from testers of other races. Volunteers receive a stipend for their time. The Chicago Lawyers’ Committee for Civil Rights Under the Law coordinates volunteer testers for the Chicago area. Find out more.

Support Developers who Support Chicago’s Affordable Requirements Ordinance

As of November 2015, any developers of new apartment buildings with 10 units or more on rezoned land or city owned land must set aside at least 10% of the units as low income housing for 99 years after construction. Developers also have the option of paying $50,000 to $225,000 per unit to an affordable housing fund if they prefer not to create any low income housing within their projects. Most of the developers who choose to pay the fee believe that they will get more money from reselling buildings that aren’t restricted by income limits.

Chicago provides a list of developments that have agreed to create low income housing. However, they do not provide a public list of developers that have ponied up cash instead. WBEZ provided a list and map in 2015 of developers who opted out but no data from the past year is available without a FOIA. If you would like to see this information on the city’s Data Portal, stop by their Suggestions page and upvote our suggestion to make this information public. You will need to register with the data portal to vote.

Encourage Landlords You Know to Join the City’s Chronic Homeless Pilot Initiative

Chicago’s Low-Income Housing Trust Fund is running a program to help fund rentals for the chronically homeless, with a special focus on homeless veterans. It’s a fantastic project that has provided homes for over 2200 vets. However, they need more landlords and property managers to sign on. If you know a landlord or manager with empty studios, 1 bedrooms and 2 bedrooms, send them over to the signup form at SurveyMonkey.

Help Minorities to Get Into Real Estate and Landlording

Our recent survey of the top property management executives in the US found it was a 51 person group of white people, with only one female. As we’ve discovered across many months of research, Realtors have a nasty habit of lobbying against fair housing in the interest of “preserving property values.” The Real Estate industry will only change when it is overwhelmed with diversity at all levels. Support minority agents when you can. Contribute to funds that help minorities with the costs of getting licensed, such as the Illinois Minority Real Estate Scholarship Program. (PDF)

Increasing the presence of protected classes within the ranks of agents may help, but those top CEOs aren’t Realtors, they’re executives. Promising students from protected classes should be encouraged to study real estate at the undergraduate and graduate level and to pursue positions within the business side of the real estate industry.

Hold Your Landlord Accountable

People have a real issue with discussing their salary with others. This also goes for rents and their apartment hunting experiences. If you’re looking to root out discrimination, though, it’s best to start at home. Ask your neighbors how they were treated when they signed their lease. Ask how much they’re paying. Do you see a trend of minorities getting worse treatment than whites? Do you see a trend of your landlord avoiding certain protected classes? Do you see a complete absence of Section 8 renters in your building? Take your landlord to task about it!

Support Laws that Protect LGBT Rights in Housing

There are only five states where the rights of unmarried couples are explicitly protected under fair housing law. Illinois is not one of them. Four other states have actually stated that unmarried couples are not protected. Oddly enough, protection for unmarried couples of any gender tends to be covered under local fair housing laws protecting gays and lesbians. So support local housing legislation that protects the LGBT community – you never know who you might be helping.

Name and Shame the Culprits

If someone you know tells you that they have been treated unfairly in their search for housing, believe them. If you encounter discrimination in your search for housing, make your experiences known. Call out the offenders on Twitter and Yelp. Encourage those affected to file a complaint with the city of Chicago.

We have suggested that the names of those fined for discrimination through Chicago’s Department of Administrative Hearings be listed on the city’s data portal. Please stop by our suggestion and upvote it.

Help Your Friends and Loved Ones Call Landlords

If you have an audible accent it’s much more difficult to get a call back from a landlord. While the internet has made it easier for people from all walks of life to send in text-based showing requests, you still have to make calls sometimes. If you have no noticeable accent and know someone who needs housing and speaks with an accent, offer to be their voice on the phone.

Go Out of Your Way to Accept Minorities as Roommates

If you’re looking for a roommate you’re in one of the few situations where you can legally discriminate. Take advantage of this position to reach out to vulnerable populations. Post flyers in areas that are frequented by persons of color and other minority communities. Consider senior centers, shelters and religious buildings of all types.

Donate to Organizations that Promote Fair Housing

There are plenty of groups in Chicago that are working to remove barriers to housing for vulnerable communities. Consider making a donation to any of the non-profit groups affiliated with the Chicago Area Fair Housing Alliance or to the alliance itself.

How are you working to help protect the most vulnerable in this new era of American Politics? Let us know in the comments!

RentConfident is a Chicago startup that provides renters with the in-depth information they need to choose safe apartments. Help us reach more renters! Like, Share and Retweet us!

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Published by

Kay Cleaves

Founder and owner of RentConfident. She's the primary developer of the website and research engine code. She's spent over 10 years working in the Chicago rental industry and has assisted with over 1200 leases.

Discriminatory Red Flags in Apartment Hunting

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There’s not a lot of statistics out there on discrimination in housing for a lot of reasons. There’s no centralized tracking system for housing discrimination cases. Tenants may be afraid to report discrimination or may feel that their credit or criminal history prevents them from renting someplace better. Those who do have the courage to report it may not have the resources to pursue the matter through the court system.

There’s also a whole lot of renters out there who may not realize that they are experiencing discrimination when it happens to them. It’s obvious of course if a landlord says “We don’t rent to [your protected class].” But other situations might not be so cut-and-dried. Today I wanted to cover a few subtle but important red flag situations that you may find yourself in while apartment hunting. If any of these topics come up you need to be ready to walk away.

For the record, all of the good and bad quotes I provide below as examples are things I heard from landlords and their agents while showing apartments.

1. Your appearance. Comments about your body, your clothing, whether or not you look attractive, whether or not you look healthy can be meant innocently but can also telegraph a warning that the landlord is prone to harassing their tenants. No appearance-related subjects should ever be brought up during a showing. There are plenty of other neutral introductory topics.

Good: “How are you today?”
Good: “Did you see [celebrity name] on [TV show] last night?”
Bad: “Wow, what’s going on with your leg?”
Bad: “You look totally hot in that dress.”
Bad: “You must be really warm in that suit/hat/hijab.” Continue reading Discriminatory Red Flags in Apartment Hunting

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Published by

Kay Cleaves

Founder and owner of RentConfident. She's the primary developer of the website and research engine code. She's spent over 10 years working in the Chicago rental industry and has assisted with over 1200 leases.